Refund Policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top-notch service so you will always be happy shopping with us!

Return Policy

Restora will accept, for return or exchange, items that are purchased from our website within 30 days of purchase under the following conditions:

• There are no visible signs of damage.
• All original packaging is intact.
• Any sign of damage may compromise the Restora guarantee.

Item(s) cannot be returned or exchanged after 30 days of purchase.

Several types of goods are exempt from being returned. We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase, such as your order confirmation email and order number.

For all returns or exchanges, please contact restoraco@outlook.com and provide your order number and reason for the return or exchange. Our team will handle your request according to the rules stated on this page.

Exchanges (if applicable)

For exchanges, please contact restoraco@outlook.com with your order number and reason for the exchange request.

Return Shipping (if applicable)

You will be responsible for paying your own shipping costs for returning your item.

If you are shipping an item valued over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item and whether your refund has been approved or rejected.

If approved, your refund will be processed and automatically applied to your original method of payment.

Late or Missing Refunds (if applicable)

There is often some processing time between financial institutions before a refund is posted. A delay of 2–3 business days is normal.

If you still have not received your refund after this timeframe, please email restoraco@outlook.com so we can investigate the matter further.

Gifts

Follow the instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you may receive gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please contact our support team at restoraco@outlook.com.

Please report damaged or defective items within 48 hours of delivery. If damage is not reported within this period, we may not be able to honor your claim. We may use tracking information and carrier delivery confirmation when reviewing damage or return requests.

Feedback

We would love to hear your feedback, questions, or concerns. Please email us at restoraco@outlook.com. We take customer feedback seriously and are always looking for ways to improve.